The privacy of our guests and the security of your information given to us is a priority. This policy statement let’s you know how we will use and treat such information. By using our website, you agree to the terms of this Privacy Statement.

What information do we collect?

We collect three main forms of information: information to book rooms and provide customer service, information submitted on our comments/social forums, and anonymous information about user visits at the website.
Information to book rooms and provide customer service  We collect personal information to book rooms, provide customer service, marketing and research.  This information normally includes: Names, phone numbers, addresses (physical and email), credit/debit card information, and notes on special requests.
Information submitted on our comments page and within social forums  We also collect information submitted to us from our user and comment forums.  This includes email addresses, text, IP addresses and names.Information on use of website  Statistics about visits to the site and to individual pages are tracked for the purposes of better understanding our potential clientele and continually improving our service to them. This tracking of statistics may involve the use of cookies.How do we use information?We use your information to communicate with you about your reservation, to process your payments, and for customer service.   We also use information collected for research and marketing.

We may share information about you to help process your payments or book your room.  We will also share information about you when required by law or required by situations that demand immediate action that are to your clear benefit (i.e., “emergencies”).

Please be aware that the online booking and credit card payments are processed by third party companies, and we do not control the privacy policies of either.

Changes to this policy will only be posted here on this privacy-policy webpage

How long will we keep your personal data?We will retain your personal data only as long as is necessary for the purposes to which you consent under this Privacy Policy, or as is required by applicable law, and then we will delete it.

How do I contact you?If you have any questions about this Privacy Policy, the practices of the Site or your dealings with the Site, we encourage you to contact us at: info@CoffeeMountainInn.com