Cancellation and Payment Policies
Reception. Arrival and Departure
Our reception area is open from 7AM-6PM, and check-in is from 3PM-6PM. Checkout is at Noon.
What should I do if I think I might arrive later than 6PM?
Let us know, and we’ll send you instructions for self-checkin. If you don’t contact us and you’ve paid for your room, we’ll leave self-checkin instructions on the white board outside the reception area.
What should I do if I think I might not make the Noon check-out time?
Let us know. In most cases we can either keep your suitcases in the reception area, or allow you to keep your car parked in our lot until you return.
Shower guaranteed!
If you are out on a tour with us, we guarantee we will provide a place for you to shower and dress afterwards, if you are checking out (and let us know). This may be in a different room, or it may be in the same room. Just ask and we will set it up.
Food
Tell me about breakfast
We serve a light breakfast (Chef’s choice), included in your room rate. We plan and cook for all guests in the morning, but we understand that sometimes people want to eat more for breakfast or have their own preferences. We accept special breakfast requests where guests can request additional sides/beverages with materials on hand for a minimal fee (usually $1.50-$3.00/plate). Read more about breakfast.
Where can I eat other meals?
There are several restaurants in town (within a 5 minute walk), in addition to a grocery story and open air farmers market. Please stop by the reception area for advice or directions.
What’s the no hassle meal?
We order takeout for you for $12 per meal (dinner, 2 people min). It’s the daily special from a local Panamanian restaurant with a drink. Dinner comes around 5:30 and is delivered to your room. This is popular on the night of arrival, or after a day of hiking. Let us know at breakfast if you’d like us to order dinner for you.
Internet Access
Where can I access Wi-Fi?
Wi-Fi is available in our public areas: in the reception area, the outside deck, and in the rancho. Because of the distance, the signal will not reach each room.
Really, Wi-Fi?
Yep. But our router uses a 3G or cell phone connection. There are a couple of things you should know about this: speeds tend to be slower, if the cell signal goes down or we have an electrical outage, the service will go down.
Smoking
The inn, as all inns in Panama is Smoke Free. This includes inside and outside areas. This is a strong policy for us, as are its consequences, and we ask for your cooperation in keeping it. If you wish to smoke, you may do so to the west of the parking lot. Please ask at reception if unsure of this location. A $200 cleaning fee will be charged to your credit card for violation of this policy. In addition, reservations for guests who smoke in non-smoking areas may be cancelled without a refund.
Pets
We do not accept animals at our inn. My sister is allergic to cats. I remember we could never spend the night with people who had cats for pets or else my sister would break out in hives, have asthma, trouble breathing. We do understand that many pets can be well behaved and being a dog owner myself for years, understand that they are well loved. However many do have severe allergies and curtains through mattress pads need to be treated after a pet visit. As such, we do not allow animals in the room.
Additional Persons in Rooms
- In single rooms (called so because of the single Queen bed), with a normal maximum occupancy of 2, we can bring in an additional fold out bed for a 3rd person. Fees for this service and breakfast for the additional person are reflected in the rates at booking.
- The number of people in your room must be reflected on your reservation and check-in. For the safety of our family and our other guests, we do not allow visits from non-registered guests in private rooms.
Retiree’s Discounts
Do you offer a retiree’s discount?
Yes! Please be aware, that the Panamanian Retiree’s discount is applied to our Standard Rates, and is not valid with our promotional online rates, and can not be combined with other discounts. The discount is 50% on M-Th, and 30% on F-Sun. This is only applied to your room, and not for food delivery services.
What does this mean?
This means that you have a choice whether to pursue the Retiree’s discount or other discounts offered (not multiple ones)- sometimes it will be cheaper to book with another discount, and we only apply one of the discounts to your stay. Our online reservation system is set up for online promotional rates. If you want to book using the retiree’s discount, please email us.